Easy steps: How to order
Step1
Upload & Order
Select your product, upload your design or idea, and choose your customisation method. If your design isn’t final yet, that’s no problem — just upload your sketch or reference image.
Step2
Design Confirmation
Our designers will create a print-ready design within 1–3 business days. You can request as many changes as you like until you’re completely happy with it.
Step3
Shipping
Once you approve the final design, we start customising your products right away. Next-day dispatch items are available for eligible products.
Step1
Upload & Order
-01
Choose your product
Browse our wide range of products and select the one you like:
T-shirts, polos, hoodies, sweatshirts and more.
From the product page, click “Proceed to order” to continue.
-02
Sizes, colours, and quantities
Choose your sizes and colours, then enter the quantities you need.
The more you order, the better the price per item becomes.
You can freely mix sizes and colours within the same order.
-03
Customise areas and positions
Select the print area and position where you want your design to appear.
You can choose multiple areas if needed.
Each product has different customisable areas, so please refer to the product page for details.
-04
Customisation method & design
Select the customisation method
Choose the customisation method for each area/position you selected.
Upload design or create it
Choose how you’d like to submit your artwork:
We won’t start the customisation process until you’ve confirmed your final design.
- Upload your design file
- Send your design to us by email
- Use our Design Creator (easy-to-use online design tool)
- Choose from our templates
- Send us your hand-drawn sketch
Reordering
If you’d like to reorder the same product/design/customisation method/position as a previous order,
please have your order number ready and proceed to the special order form here.
-05
Review your cart & complete your order
Check all the details of your order and add the items to your cart.
Fill in the required information, including your shipping address, and complete payment.
Once your order has been successfully submitted, you’ll receive an order confirmation email.
Step2
Design Confirmation
Our designers will send you a design proof based on your order within 1–3 business days.
If you’d like any changes, please feel free to ask, for example:
- “Can you make this logo a little larger?”
- “Can you adjust the colour balance?”
- “Can you use a different font?”
We’ll keep working with you until you’re completely satisfied with the design.
We never start customisation until you’ve given your final approval.
Please take your time to find your perfect design.
Step3
Shipping
Once we receive your final design approval, we’ll begin the customisation process.
When your products have been dispatched from our factory,
we’ll send you a shipping confirmation email with the relevant information.
If you have any questions, please feel free to contact us.
T-shirt Printing Lab customer support team is here to help you every step of the way.
FAQ
Q. When do I pay for my order?
A. Payment is completed at checkout after you have entered all your order details (product, design, quantity, etc.) on our website. Once your order is complete, our designers will start creating your design proof for review.
Q. What payment methods do you accept?
A. We accept credit cards.
Q. I placed an order but haven't received a confirmation email.
A. Please first check your spam or junk mail folder, as the email may have been filtered automatically. If you still can’t find it, there may have been a system error or a typo in your email address. Please contact our customer support team for assistance.
Q. What will the design proof look like?
A. We’ll send you a digital mock-up showing how your design will look on the product you ordered. This image lets you check print size, position and colours before production begins.
Q. After I approve the design proof, can I still make changes?
A. No. Once we receive your final approval, your order is immediately sent to production. We’re unable to accept any changes to the design or to your order (including sizes and quantities) after that point. Please double-check all details carefully before giving your final confirmation.
Q. I realised I made a mistake with the size or quantity after I completed my order. Can I change it?
A. Changes may be possible before your design is approved. Please contact customer support as soon as possible. However, depending on the timing, we may not be able to accommodate the change.
Q. I want to cancel my order.
A. If you cancel after production has started, a cancellation fee may apply according to our company policy. Please note that we cannot accept cancellations once the design has been approved.