Privacy Policy

At T-shirt Printing Lab. (hereinafter referred to as "we"), we recognize that protecting our customers’ privacy and personal information is a vital responsibility in conducting our business.
This Privacy Policy outlines how we collect, use, manage, and protect your personal information, regardless of whether it is provided through our website, email, phone, application forms, or other means.

1. What is Personal Information?

"Personal information" refers to any data that can identify an individual, including but not limited to:
Name
Address
Telephone number
Email address
Company name / Department name
Nickname
Purchase history
This information may be used individually or in combination to identify a specific person.

2. Purpose of Use

We use personal information only within the scope necessary to fulfill the following purposes:
Customer account management
Sale and delivery of our products or services, or those of third parties
Promotions, campaigns, and surveys
Communications related to website operations (including by email)
Packaging, shipping, and order fulfillment
Billing and fee calculation
Responding to inquiries and providing after-sales service
Marketing research, data analysis, and new service development
Exercising legal rights or fulfilling legal obligations
Serving online and social media advertisements, including personalized ads
Displaying relevant ads through advertising platforms using email or phone number information
Fraud prevention and detection by credit card issuers

3. Collection and Management

We collect personal information only after clearly stating the purpose of collection and only within the necessary scope.
We strive to manage your information safely and to prevent unauthorized access, data leakage, tampering, or misuse.

4. Sharing with Third Parties

We do not share or disclose personal information to third parties except in the following cases:
When legally required or formally requested by authorities
When we have received your explicit consent
When outsourcing services (e.g., product shipping, printing), we ensure that service providers are properly supervised and handle data appropriately.

5. Your Rights

If you wish to access, correct, update, delete, or inquire about the purpose of use of your personal information, we will respond appropriately once we confirm your identity through our prescribed procedures.

6. Legal Compliance and Policy Review

We comply with all applicable Australian Laws and regulations regarding personal information.
We also review and update this policy as needed to improve our privacy practices.
we understand the importance of trust between us and our customers. We take great pride in assuring that your privacy is maintained and understand that you may be curious as to how your data is handled.

What information is collected?
When you set up an account with T-shirt Printing Lab., we do ask for some personal information such as your name, mailing address and phone number. In order to create your account, you are also required to provide an email address and create a password which is used to help protect your account from unauthorised access.
When you register an account with us, we may also use your email address to communicate with you about our products and services and/or for other promotional purposes. You can opt out of promotional emails at any time.
If you choose to contact us about our website or system, be that a post or product, we will collect any information that you provide to us.
Collection and Use of Personal Information
T-shirt Printing Lab collects certain personal information - such as that described in Section 1- including, but not limited to, your name, address, email address, and telephone number at the time of order placement.
This information is used solely for the purpose of fulfilling your order, including product manufacturing, shipment, and customer service. Once your order is confirmed, an Order Number will be issued.
Please note: To access your order history, both your Order Number and the phone number provided at the time of purchase will be required.

We may also use the information you provide to send you updates, promotional offers, or other communications related to our products and services.
Such communications will only be sent to individuals who have given their explicit consent.

Additionally, any personal information submitted through our contact form or product inquiry pages may be collected and used for the same purposes as outlined above."

In order to ensure we are providing the best customer experience; we use analytic and reporting technologies to collect non-personal data to track and evaluate how and when our website is used. This information is anonymous and helps us to make improvements to our website and services.

What if our Privacy Policy changes?
In the instance that changes are made to this Privacy Policy, or any of our services/ T&C’s we will notify you via the email attached to your account.

When you use any of T-shirt Printing Lab.Services, including our website, or provide your personal information to us, you consent to the collection, use, and disclosure of your information in accordance with this Privacy Policy and our Terms of Service. If you have any questions or comments regarding this Privacy Policy, please contact us.